By using our website, placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions, as set out below:
- An order for goods placed by you, the buyer through our website shall be subject to these terms and conditions.
- Nothing in these terms and conditions shall affect the statutory rights of any consumer.
- All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions.
- You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we are not able to accept an order unless all details requested on the order form have been entered correctly.
- No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of your order by e-mail.
- We are entitled to refuse any order placed by you and will not be required to provide an explanation.
- The goods may differ slightly from the images shown.
- If the requested goods are not available we shall contact you as soon as reasonably practicable with details of similar products which we have in stock. If the similar products which we have in stock are not acceptable to you then you may if you wish decide to wait for the product you have ordered although your order shall not be deemed to be accepted by us unless and until we confirm acceptance of your order by email. If the substitute offered is acceptable to you we shall send you an email confirming acceptance of your revised order and your credit or debit card account shall be debited with the price of the substituted goods.
Price and Payment
- The price of the goods displayed on the website are including VAT where applicable and at the prevailing rate at the time of sale. Delivery charges will be charged at the checkout and will be inclusive of VAT where applicable at the rate at time of shipping. Royal Mail postages are not subject VAT and will not be charged as such. The delivery charge will be determined by the Post Code of the delivery address and may be subject to a surcharge if the delivery address is within a Post Code area for which delivery surcharges apply.
- When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit or debit card account provided by you on the website order form. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and debit card details you provide when accessing or ordering from the website, unless this is solely due to our negligence.
- By placing an order, you, the buyer, consent to payment being charged to your credit or debit card account as provided on the order form and we will charge your debit or credit card account upon acceptance by us of your order. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it not possible to obtain full payment for the goods from your account by the time of delivery of the goods to you, we may cancel this Agreement. This does not affect any other rights we may have.
- Ownership of the goods will pass to you, the buyer, once they have been successfully delivered provided that we have received payment in full of the price of the goods.
- We will issue you with an electronic receipt to your e-mail address once the goods have been despatched.
- The goods will be delivered to you, the buyer, at the address provided by you on the order form. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your instructions.
- The risk of damage to or loss of the goods shall pass to you upon such delivery taking place.
- We will aim to deliver the goods within 2-3 days of the time we confirm acceptance of your order by email or within 7 days if the requested goods are not available but delivery times are not guaranteed. Order placed after 14.00 hours on Friday will not be despatched until the Monday unless it is a Bank Holiday in which case the order will be despatched on the Tuesday. If delivery is delayed due to any cause beyond our reasonable control the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
- You should note that we are only able to deliver to locations within the United Kingdom at present.
- To view our full delivery details please click the link https://www.totalhorse.co.uk/delivery-returns/
Return of goods/Options to cancel
- If you find the goods unsuitable or you are not totally satisfied then providing you notify us within 7 working days from delivery of the goods and return them to us unsoiled unused and sealed in their original packaging then you will be entitled to a refund of the cost of the goods and the delivery charges. You will be required to arrange and pay for the return of the goods to our premises in Chichester.
- You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
Limitation of Liability
- We will not be liable to you or in breach of the contract for delay or failure to perform due to a cause beyond our reasonable control.
- Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods.
- We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
- All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
- We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.
- All of the written, photographic design and audio content of the website together with the selection and arrangement of it and all software compilations are our own copyrighted property or that of the people who have granted to us the right to use it and is protected as such.
- None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.
- All names, logos, slogans or other phrases may be a trademark of ours or another person or corporation. Any unauthorised use of a trademark is unlawful.
- We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website.
- If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in the whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
- English law will apply to this Agreement, and the parties agree to submit to the exclusive jurisdiction of the English courts.
- The headings in this Agreement are for convenience only and will not affect their interpretation.
Queries and complaints
- We aim to respond to e-mail queries within 24 hours but if you e-mail is received on a Friday we would aim to respond to it by close of business the following Monday. Our customer services can answer your telephone queries Monday to Friday between 9.00am and 5.00pm.
- Any complaints should be addressed to us at 67D-71 Northgate, Cleckheaton BD19 3HZ, and we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done.